Announcements

Telephone greeting for customer service staff

In a continued effort to provide the highest level of service to all customers, the scripts below are intended for use for any Macon & Joan Brock Virginia Health Sciences at Old Dominion University employees answering phone calls from external constituents, including patients, vendors, prospective students and others. Internal calls between departments and offices can be answered using the department or office name only. Please direct any questions to integration@odu.edu. 

For Non-EVMS Medical Group departments & entities

Hello. You’ve reached [OFFICE OR DEPARTMENT NAME], part of Macon & Joan Brock Virginia Health Sciences at Old Dominion University — created by the integration of EVMS and ODU on July 1, 2024. My name is…. How may I help you?

For EVMS Medical Group departments & entities

Hello. You’ve reached the EVMS Department of [DEPARTMENT NAME] at Old Dominion University. My name is…. How may I help you?